Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Identification data such as name, email address, phone number, and company name submitted via contact forms.
• Communication records relating to inquiries, project discussions, and support requests.
• Technical data including IP address, browser type, device information, and pages visited.
• Cookies and similar tracking technologies used to improve user experience and analytics.

2. Purpose of Processing

Your personal data is processed lawfully for the following purposes:

• Responding to inquiries and providing requested services.
• Project execution, client onboarding, billing, and support.
• Improving website functionality and user experience.
• Complying with legal obligations and enforcing our agreements.

3. Consent

By submitting your information through our website or engaging with us, you provide free, specific, informed, and unambiguous consent for the processing of your personal data for the purposes stated. You may withdraw your consent at any time by writing to us at hello@kliviq.com.

4. Sharing and Disclosure

We do not sell your personal data. We may share limited information with trusted service providers (such as hosting, analytics, and email delivery vendors) bound by appropriate confidentiality obligations, or when required by law, court order, or competent regulatory authority.

5. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes outlined or as required by applicable laws. Upon expiry of the retention period, data is securely deleted or anonymised.

6. Security Safeguards

We implement reasonable security practices and procedures including encryption in transit, access controls, and secure cloud infrastructure to protect personal data from unauthorised access, alteration, or disclosure.

7. Your Rights

As a data principal, you have the right to:

• Access a summary of personal data we hold about you.
• Request correction, completion, or erasure of your personal data.
• Withdraw consent previously given.
• Nominate another individual to exercise your rights in case of incapacity.
• Raise a grievance regarding the processing of your personal data.

8. Cookies

Our website uses cookies for essential functionality and analytics. You may disable cookies through your browser settings, though certain features of the website may not function as intended.

9. Children's Data

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors without verifiable parental or guardian consent.

10. Grievance Redressal

For any questions, requests, or complaints regarding this Privacy Policy or the handling of your personal data, please contact our Grievance Officer at hello@kliviq.com. We will acknowledge receipt within a reasonable time and respond in accordance with applicable law.

11. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be effective upon posting on this page with an updated "Last updated" date.